Title: Business Process Management: The Scientific Discipline that Industry Loves
Presented By: Hajo Reijers, Utrecht University & Eindhoven University of Technology

Abstract:
Over the past 30 years, Business Process Management has evolved into a discipline that is rich in methods, tools, and techniques for managing the processes that take place within and across organizations. In this talk, I will illustrate the usefulness of these artifacts by reflecting on experiences of my team and myself in applying these in practice. I will discuss three applications, each of which emphasizes a different use case. I will show (1) how process mining is used for performance analysis, (2) how redesign methods are applied to innovate processes, and (3) how a combination of methods, including simulation, can be used for a what-if scenario analysis. I will end this talk with an overview of new developments that I consider of high industrial relevance.

Biography:
Hajo Reijers is a full professor in the Department of Information and Computing Sciences of Utrecht University, where he leads the Business Process (BPM) Management & Analytics group. He is also a part-time, full professor in the Department of Mathematics and Computer Science of Eindhoven University of Technology. Previously, he worked for various management consultancy companies and led the BPM research group at Lexmark. Hajo's research and teaching focus on BPM, data analytics, and information systems engineering. On these and other topics, he published over 200 scientific papers, chapters in edited books, and articles in professional journals.