Title: What Should Recommender Systems People Know About the Psychology of
Choice and Decision Making?
Anthony Jameson: DFKI, German Research Center for Artificial IntelligenceAbstract
The function of recommender systems, after all, is to help people make better choices. So you might expect work in this area to be based on a clear understanding of how people make choices and how these processes can be supported by recommender systems. But in fact we see only occasional attention to the psychology of choice and decision making in this area. One reason is that the most relevant knowledge is scattered around a number of areas of psychological research, including judgment and decision making, behavioral economics, social influence, habitual behavior, and learning. This talk will give a sample of key concepts and results from these areas, showing how they suggest new research issues and design ideas for those who work on recommender systems.
Anthony Jameson is a principal researcher at DFKI, the German Research Center for Artificial Intelligence. Some of his research since the early 1980s has concerned various forms of recommendation, including systems that conduct recommendation dialogs, employ decision-theoretic planning, exploit digital life logs, and/or make recommendations to groups. His is the author of the chapter Choices and Decisions of Computer Users in the forthcoming third edition of the Human-Computer Interaction Handbook and founding coeditor-in-chief (with John Riedl) of the ACM Transactions on Interactive Intelligent Systems.